Our support team is standing by to field your questions about using CCC. We do not staff a support desk on a scheduled basis for phone or remote support.
In supporting our customers since 2002, we have found that support is more efficient and of higher quality when interactions begin with an online submission. When you submit a support request directly through CCC's Help menu, your logs are (with your consent) submitted alongside your request, allowing us to analyze your unique CCC configuration and any error messages you're encountering. Frequently, we'll get requests with no more detail than "I'm having trouble getting this to work." That level of detail is OK. After a brief review of CCC's logs, we can very quickly follow up with a list of steps to resolve the problem, along with annotated screenshots.
Every support request is answered by a member of the Bombich Software support team, and we strive to respond within one business day. We provide online support, in English, Monday through Friday between 9:00 AM and 5:00 PM, US Eastern Time.
Please note that our support is primarily limited to answering questions about CCC and fielding bug reports. We cannot provide extensive consultative support for setting up extremely complex backup strategies, nor can we offer general troubleshooting for macOS issues that are outside the scope of our product. If you are interested in more in-depth, hands-on phone or screen-sharing setup assistance with CCC or macOS, we are happy to recommend a consultant who is familiar with CCC and can provide that level of assistance.